FREE SHIPPING DURING GIRO D'ITALIA (EU)
FREE SHIPPING DURING GIRO D'ITALIA (EU)

Help & Information

Payment, Promo's & Gift Vouchers

Payment, Promo's & Gift Vouchers

POPULAR QUESTIONS

Which payment methods can I use?

At La Machine we accept the most commonly used (online) payment methods including Credit Card (MasterCard, Visa) and PayPal. Depending on your region we also accept several local payment methods, see the full list below. All your payments are handled in a secure and safe environment.

Mastercard/Visa
Pay easily and securely with your creditcard.

Paypal
One of the worlds most widely accepted payment methods. You can also use your creditcard via paypal to make a payment.

iDeal
The most widely accepted payment method for Dutch customers.

Mistercash/Bancontact – ING Home Pay – KBC Payment Button – Belfius Direct Net
Secure payments for our Belgian customers.

Pay Later with Klarna (only Germany and Austria)
To select Klarna as your payment method on the La Machine shop, you’ll need to change the payment method at the checkout – no need to create a Klarna account. Just select Pay Later with Klarna. When the package is shipped you have 14 days to pay the invoice via Klarna.

Sofortbanking
Secure payments for our European customers.

Carte Bleue
Secure payments for our French customers.

Giropay
Secure payments for our German customers

EPS
Secure payments for our Austrian customers

What should I do if my order hasn't been delivered yet?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.

You’ll be able to get the latest updates on your order by clicking the tracking link in your track & trace email. Your tracking link will be able to provide up to date information on the status of your order.

If your estimated delivery date has passed and you haven’t received your order, just send us a message.

What is the delivery time?

If you’ve placed your order before 3 p.m. (C.ET.) on a business day we’ll ship it the same day. If you live in The Netherlands or Belgium you’ll even receive your order the next (business) day. For the rest of the European Union it can take up to 5 business days for your order to arrive. Orders outside of the European Union can take up to a maximum 14 business days.

I bought a sale product, can I still return the product?

Yes, that’s possible. Just make sure your return shipment meets the requirements as described above.

Didn’t find the answer to your question? We’re just a click away.

E-MAIL

Send an E-mail to our Service desk. Available from Mon – Fri from 9am to 5pm CET.

WHATSAPP

Get in touch via WhatsApp. Available from Mon – Fri from 9am to 5pm CET. (No voice calls. Messaging only)

FACEBOOK

Get in touch via Facebook Messenger. Available from Mon – Fri from 9am to 5pm CET.