I’m having trouble accessing your website. What should I do?

Oh no! Sorry you’re having troubles with our website.

Please try the below:

1. Clear your cache
2. Clear your cookies
3. Try again using a different browser and/or device

Still having troubles?
Please contact our customer service team and we’ll be happy to help.

What should I do if I’m having problems with your mobile site?

We’re sorry if you’re having trouble with our mobile site. Most technical issues can be resolved by clearing your browser’s cache and cookies. If you’re not sure how to clear your mobile browser’s cache and cookies, please see below:

iOS – Safari
If you’re using Safari on an iOS device, press the Home button and go to Settings. You’ll see Safari listed with some other apps. Simply select Safari and then select ‘Clear History’ and ‘Clear Cookies and Data’.

Once you’ve done this, simply open up Safari again and go to our website.

iOS – Chrome
If you’re using Chrome on an iOS device, open up the Chrome app and press the menu button in the top right hand corner (its three lines one under the other). Select ‘Settings’ and then ‘Privacy’ on the next screen. You’ll then see the options to clear your cache and cookies.

Once you’ve done this, simply close and reopen Chrome again and go to our website.

If you’re using an Android device, then with your browser open, press the Menu button. Select ‘Clear Browsing Data’ and then ‘Privacy’ on the next screen. You’ll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the clear button.

I’m having trouble signing in to my account

Please first check whether you have shopped with us before and what e-mail address you have used for this.

If you receive a message that says your email address/password isn’t recognised, follow the steps below:

-Make sure you are using the same email address and password you registered with.
-If you can’t remember your password click on the ‘forgotten password’ link on the sign in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
-If you enter your email address and/or password incorrectly three times, your account will be locked for 30 minutes.
-If after this you still can’t sign in, contact our Customer Care Team giving as much detail as you can about the issue including screen shots of any error message you get and what you’ve done so far to try to resolve it.

How can I unsubscribe from your emails?

When we email you a newsletter we always provide an “unsubscribe” link at the bottom. Click on this link to remove yourself from the mailing list.

Didn’t find the answer to your question?
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Send an E-mail to our Service desk. Available from Mon – Fri from 9am to 5pm CET.


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