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La Machine Return and Exchange policy

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Need help or have question? Chances are that you’ll find the answer here. Still didn’t find the answer to your question? Don’t hesitate to get in touch, we’re glad to help.

 

For all your questions about orders or general enquiries please contact:

Email
service@lamachine.cc

Opened from Monday to Friday from 9am to 5pm (CET).

Return Policy
Our returns policy allows you to return products unused within 30 days of receiving them. We will refund you for the items you will send back with the same payment method as you have used placing your order, as soon as they reach our office. Returns will only be accepted when items are unused, unwashed, with all original La Machine labels attached and in the original packaging.

Boxer shorts, (cycling) socks and (digital) gift cards cannot be returned or exchanged unless they are damaged.

Please consult the size chart before you buy something. A decrease in returns leads to a decrease in pollution and a happier world to live in.

How can I return products?
Customers in the European Union can return for free. For all other countries you have to return it yourself with the carrier of your own choice. In that case we strongly advise you to ask for a Tracking code. – La Machine cannot be held responsible for lost shipments.

EU Returns – FREE
To return products please follow these steps:

  1. Use the return form included in your package or download it here using the ‘return form’ button.
  2. Fill out the form completely.
  3. Include the form in the package with the goods you want to return.
  4. Download your free return label at La Machine EU Return portal
  5. Bring the package to your nearest shipping depot. We will process your return request within 5 days after receiving your returned goods. You’ll be notified when we’ve done so automatically.
Download your free EU return label

Worldwide Returns (Switzerland, Norway, United States, Australia etc)
To return products please follow these steps:

  1. Use the return form included in your package
  2. Fill out the form completely.
  3. Include the form in the package with the goods you want to return.
  4. Bring the package to your nearest shipping depot and pay for it there. We will process your return request within 5 days after receiving your returned goods. You’ll be notified when we’ve done so automatically.

Return address:
La Machine Cycle Club
Staarten 1
5281 PK Boxtel
The Netherlands

I received damaged goods?
We’re sorry that the item that you purchased is damaged. You can contact us via phone or mail and we will provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first. You will receive a free shipping label for the damaged goods since it’s not your fault.

I paid my order with a gift card, but I want to return it. How does that work?
You can return your order following the regular returns procedure. Instead of a money refund, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

How do I know whether La Machine has received the item I returned?
Once your parcel arrives at the warehouse and your return has been approved, you will receive a refund confirmation email.

When will I receive the refund for my return?
You will receive the refund in the same payment method used for the purchase within approximately 1-4 days after your parcel has arrived to at our warehouse, depending on your bank.

Can I exchange for another size?
We don’t offer an exchange service. If you’re in need of a replacing size you can make a new order with the replacing size at any moment in the return process.

Do I have to pay for returns?
Customers in the European Union can return for free. For all other countries you have to return it yourself with the carrier of your own choice. In that case we strongly advise you to ask for a Tracking code. – La Machine cannot be held responsible for lost shipments.

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We blend in (cycling) tradition with a sense of understated, clever design and the best possible materials to create beautiful, timeless products that you’ll find nowhere else.
Need help?

Do you need advice from one of our fashion experts? Feel free to contact us anytime, anywhere. We are there for you.

service@lamachine.cc

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