From orders and returns to sizing and shipping — everything you need, right here. Browse the topics below or reach out to our team anytime.
Shipping Costs & Free Delivery
Netherlands, Belgium, Germany, Austria, Luxembourg and France
Standard shipping: € 4,95
Free shipping on all orders above € 100,00
Other European Union countries
Standard shipping: € 9,95
Free shipping on all orders above € 100,00
United Kingdom + Norway + Switzerland
Standard shipping: € 9,95
Free shipping on all orders above € 150,00
Rest of World (including USA & Canada)
Standard shipping: € 19,95
Free shipping on all orders above € 150,00
Frequently asked questions
Top Questions
Netherlands, Belgium, Germany, Austria, Luxembourg and France
Standard shipping: € 4,95
Free shipping on all orders above € 100,00
Other European Union countries
Standard shipping: € 9,95
Free shipping on all orders above € 100,00
United Kingdom + Norway + Switzerland
Standard shipping: € 9,95
Free shipping on all orders above € 150,00
Rest of World (including USA & Canada)
Standard shipping: € 19,95
Free shipping on all orders above € 150,00
Deliveries within the Netherlands, Belgium, Luxembourg and Germany:
All orders placed before 15:00 on business days, will be delivered the next business day. We offer standard shipping to your preferred address or you can pick up your order at a local Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order
Deliveries within the European Union:
2-5 business days
Deliveries in the United Kingdom:
3-6 business days
Deliveries Worldwide (in all other countries):
5-10 business days
Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.
If you place an order from outside the EU, customs charges may apply for own expense. For orders placed in countries inside the EU, there are no customs charges.
Yes, you’ll receive a Track & Trace email once your package is shipped. This allows you to follow your order in real-time.
Yes. All our shipping materials — bags, tape, labels — are made from 100% recycled paper. Please recycle them too ♻️
While we work with reliable carriers, delays can sometimes occur due to customs, local holidays, or weather. Please allow a few extra days and check your tracking code. Still stuck? Reach out and we’ll help.
We'd love to hear from you
If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.























