From orders and returns to sizing and shipping — everything you need, right here. Browse the topics below or reach out to our team anytime.
Shipping Costs & Free Delivery
Netherlands, Belgium, Germany, Austria, Luxembourg, France and Denmark
Standard shipping: € 4,95
Free shipping on all orders from € 99,00
Delivery in 1–2 working days
Rest of the EU
Standard shipping: € 9,95
Free shipping on all orders from € 150,00
Delivery in 2–3 working days
United Kingdom, Norway and Switzerland
Standard shipping: € 9,95
Free shipping on all orders from € 150,00
Delivery in 3–4 working days
Rest of the world (incl. USA and Canada)
Standard shipping: € 19,95
Free shipping on all orders from € 200,00
Delivery in 3–9 working days
Top Questions
Netherlands, Belgium, Germany, Austria, Luxembourg, France and Denmark
Standard shipping: € 4,95
Free shipping on all orders from € 99,00
Rest of the EU
Standard shipping: € 9,95
Free shipping on all orders from € 150,00
United Kingdom, Norway and Switzerland
Standard shipping: € 9,95
Free shipping on all orders from € 150,00
Rest of the world (incl. USA and Canada)
Standard shipping: € 19,95
Free shipping on all orders from € 200,00
Netherlands, Belgium, Germany, Austria, Luxembourg, France and Denmark:
1–2 working days. Prefer a pick-up point? Choose one at checkout. Bring an ID when you collect your parcel.
Rest of the EU:
2–3 working days
United Kingdom, Norway and Switzerland:
3–4 working days
Rest of the world:
3–9 working days
Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.
If you place an order from outside the EU, customs charges may apply for own expense. For orders placed in countries inside the EU, there are no customs charges.
Yes, you’ll receive a Track & Trace email once your package is shipped. This allows you to follow your order in real-time.
Yes. All our shipping materials — bags, tape, labels — are made from 100% recycled paper. Please recycle them too ♻️
While we work with reliable carriers, delays can sometimes occur due to customs, local holidays, or weather. Please allow a few extra days and check your tracking code. Still stuck? Reach out and we’ll help.
If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.