Free shipping above €100 (EU) | Easy returns within 60 days
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How do I return a product?

Dommage! Can we still

be friends?

In short

Returns are easy at La Machine. We offer an easy return period of 60 days. You can order from us easily and risk free because of our very friendly return policy. It doesn't fit? Still having doubts? Then simply send it back to us.

Our returns policy allows you to return products unused within 60 days of receiving them. You can open the parcel and check the contents. Once we’ve received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed, with all original La Machine labels attached and in the original packaging.

For hygiene reasons, Boxer shorts and (cycling) socks cannot be returned or exchanged unless they are damaged.

Please consult the size chart before you buy something. A decrease in returns leads to a decrease in pollution and a happier world to live in.

The Netherlands, Belgium, Luxembourg and Germany – Free Returns
Customers in The Netherlands, Belgium and Germany can return for free. Register your return here and download your return label:

Download: La Machine Return Label
(only NL/BE/DE/LU)

To return products please follow these steps:

Use the return form included in your package:

1. Fill out the form completely.
2. Include the form in the package with the goods you want to return.
3. Download your label at La Machine Return portal
4. Bring the package to your nearest shipping depot

We will process your return request within 5 days after receiving your returned goods. You’ll be notified when we’ve done so automatically.


Other EU, Worldwide (United Kingdom, Switzerland, Norway, United States, Australia etc) - At own expenses
To return products please follow these steps:

1. Use the return form included in your package
2. Fill out the form completely.
3. Include the form in the package with the goods you want to return.
4. Bring the package to your nearest shipping depot and pay for it there.

We will process your return request within 5 days after receiving your returned goods. You’ll be notified when we’ve done so automatically.

Return address:
La Machine Cycle Club
Staarten 1
5281 PK Boxtel
The Netherlands

Section
Popular questions 

I received damaged goods?
We’re sorry that the item that you purchased is damaged. You can contact us via phone or mail and we will provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first. You will receive a free shipping label for the damaged goods since it’s not your fault.

I paid my order with a gift card, but I want to return it. How does that work?
You can return your order following the regular returns procedure. Instead of a money refund, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

How do I know whether La Machine has received the item I returned?
Once your parcel arrives at the warehouse and your return has been approved, you will receive a refund confirmation email.

When will I receive the refund for my return?
You will receive the refund in the same payment method used for the purchase within approximately 5 days after your parcel has arrived to at our warehouse, depending on your bank.

Can I exchange for another size?
We don’t offer an exchange service. If you’re in need of a replacing size you can make a new order with the replacing size at any moment in the return process.

Do I have to pay for returns?
Customers in The Netherlands, Belgium, Luxembourg and Germany can return for free. For all other countries you have to return it yourself with the carrier of your own choice. In that case we strongly advise you to ask for a Tracking code. – La Machine cannot be held responsible for lost shipments.

INSPIRED BY CYCLING

Our promises

The original, since 2013

At La Machine originality is key. We blend in (cycling) tradition with a sense of understated, clever design and the best possible materials to create beautiful, timeless products that you’ll find nowhere else. 

Quality and craftsmanship 

We work with skilled professionals throughout Europe and Asia with a main focus in the Braga region of Portugal. Carefully selected by us to ensure all our products are manufactured under fair, sweatshop-free conditions.

Sustainability 

We thoroughly believe it is our responsibility to ensure the material, its origin and production facilities upholds the same high standards for environmental consciousness as we do.

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