How do I return a product?

Returns

Dommage! Can we still be friends?

1. Register

Within 60 days after receiving your order, select the items you want to return and choose the desired return method.

2. Pack

Pack the items you want to return and add the packing slip. Don't forget to remove the old shipping label and/or other labels.

3. Send

Bring your package to a local drop-off point within 3 business days after registration. Deliver the parcel there and receive a shipping receipt via e-mail.

4. Refund

And Voilà! As soon as our warehouse has received your return, you'll receive a refund or a coupon within 3 working days.

In short

Returns are easy at La Machine. We offer an easy return period of 60 days. You can order from us easily and risk free because of our very friendly return policy. It doesn't fit? Still having doubts? Then simply send it back to us.

NL / BE / DE / LU

Drop-off / Free
-Return via your local drop-off point
-Free Returns
-Print your return label and put it on your return

DK / FR / AT

Drop-off / €9,95
-Return via your local drop-off point
-Pay a reduced rate
-Print your return label and put it on your return

OTHER EU / UK / WORLDWIDE

Drop-off / At own expenses
1. Submit your return
2. Bring your parcel to the nearest drop-off point of your choice, pay for it there (with track & trace). You can of course choose which carrier you want to send your parcel with.

Return address:
La Machine Cycle Club
Staarten 1
5281 PK Boxtel
The Netherlands

INSPIRED BY CYCLING

Our promises

The original, since 2013

At La Machine originality is key. We blend in (cycling) tradition with a sense of understated, clever design and the best possible materials to create beautiful, timeless products that you’ll find nowhere else. 

Quality and craftsmanship

We work with skilled professionals throughout Europe and Asia with a main focus in the Braga region of Portugal. Carefully selected by us to ensure all our products are manufactured under fair, sweatshop-free conditions.

Sustainability

We thoroughly believe it is our responsibility to ensure the material, its origin and production facilities upholds the same high standards for environmental consciousness as we do.

We want to help you

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