Help Center
Need assistance? We're here to help with any questions or issues. Browse our FAQs or reach out via email for quick support. We’re dedicated to making your experience with La Machine seamless and enjoyable.
From orders and returns to sizing and shipping — everything you need, right here. Browse the topics below or reach out to our team anytime.
Shipping
We carefully pack and ship your order within 1–2 business days. Whether you're shopping for your everyday essentials or a thoughtful gift, your delivery is trackable from start to finish.
Returns
If your item isn’t exactly what you expected — no stress. You can return or exchange it within 30 days, as long as it’s unused and in original condition. Simple, quick, and no hassle.
Frequently asked questions
We’ve collected the most common questions and answered them below – so you can spend less time figuring things out, and more time enjoying your off-bike essentials.
Top 3 Questions
Netherlands, Belgium, Germany, Austria, Luxembourg and France
Standard shipping: € 4,95
Free shipping on all orders above € 100,00
Other European Union countries
Standard shipping: € 9,95
Free shipping on all orders above € 100,00
United Kingdom + Norway + Switzerland
Standard shipping: € 9,95
Free shipping on all orders above € 150,00
Rest of World (including USA & Canada)
Standard shipping: € 19,95
Free shipping on all orders above € 150,00
Returns are easy at La Machine. You have 30 days to return or exchange your item — simple and risk-free. Doesn’t fit? Changed your mind? Just send it back.
Netherlands / Belgium / Germany
Return via drop-off point using a prepaid return label. Print your label, attach it to the parcel, and drop it off at your nearest location.
We deduct €3.95 from your refund to cover return shipping costs.
Start your return: Return Portal
Other EU / UK / Worldwide
Use any carrier of your choice and pay for the return shipping locally. Please include tracking to ensure your parcel arrives safely.
Return address:
La Machine Cycle Club
Spoorlaan 16
5481 SK Schijndel
The Netherlands
Deliveries within the Netherlands, Belgium, Luxembourg and Germany:
All orders placed before 15:00 on business days, will be delivered the next business day. We offer standard shipping to your preferred address or you can pick up your order at a local Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order
Deliveries within the European Union:
2-5 business days
Deliveries in the United Kingdom:
3-6 business days
Deliveries Worldwide (in all other countries):
5-10 business days
Shipping & Returns
If you place an order from outside the EU, customs charges may apply for own expense. For orders placed in countries inside the EU, there are no customs charges.
Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.
The standard warranty period on all our products is 2 months from the date of purchase. After that period has expired, unfortunately, you can no longer claim our warranty. The warranty only applies under normal use and for any production errors. The warranty does not apply to regular wear or damage from external factors such as (but not limited to): excessive sunlight, sharp objects, sweat stains, or other types of stains.
We don’t offer an exchange service. If you’re in need of a replacing size you can make a new order with the replacing size at any moment in the return process.
We'd love to hear from you
If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.
Always Tête de la Course
Why we're here
At La Machine, we're more than just a clothing brand — we're cyclists too. We know the joy of the ride, and the frustration when something's not quite right. That’s why our support team is here: to make sure your experience off the bike is just as smooth as on it.
